Terms of Service

The Minecraft Hosting agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). The Minecraft Hosting, the company here after referred to as, ("The Minecraft Hosting "). All provisions of this contract are subject to change from time to time at the discretion of The Minecraft Hosting. Subscriber understands that change to the ToS by The Minecraft Hosting shall not be grounds for early contract termination or non-payment.

Refund and Disputes

Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made to the Customer's account credit. All of our other services, including product addons are not eligible for a refund. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable. A Service is only refundable if there is a problem with your server/product that we can't fix in those first 24 hours after purchase is made, if there is no problem with your service or we fixed the problem in those 24 hours the refund will not be acceptable.

Cancellations

To terminate your services you must cancel any PayPal or Credit/Debit Card subscriptions active directly in your selected payment platform. The Minecraft Hosting will not be responsible for unintended payments made from using the automatic payment subscription service.

Support

Any support requests required for products from The Minecraft Hosting shall be submitted through the billing system via tickets.

Termination

Additionally we reserve all type of rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.

Refunds in Shared minecraft hosting and Dedicated servers

Only for Shared minecraft hosting any refund requests made within 24 hours of purchase will be honored, so long as it is the Customer's first time purchasing a product or service from Us. Any refund after 24 hours is not accepted. For Dedicated Servers there is no refund system, you can´t have a refund after you purchase a Dedicated Server. In dedicated servers you can only request a refund only if after 72 hours of payment we haven´t setup your server.

Ilegal Use

TheMinecraftHosting services may not be used for any illegal purposes or any illegal activities. TheMinecraftHosting has the right to cooperate with the legal authorities and cooperate with any investigation of any illegal activity.